Privacy Policy for DS Partner Collaboration Portal website
At Samsung, we are committed to respecting the privacy of our customers.
We strive to ensure that you can trust us with your personal information. We use the personal information provided to us by you in a lawful manner for the purpose for which the data was collected and uphold your data privacy rights and choices. This Privacy Policy describes how we use and protect your personal information. We also explain the choices available to you regarding our use of the information and how you can exercise them.
1. Personal Information We Collect and How We Collect It
(1) Personal Information We Collect
When you sign up for or use a service, we may collect personal information as follows. This is limited to the personal information necessary to provide the service. Additional personal information will only be collected with your further consent.
Type | Description |
Required Information | - Company name (Korean and English), Business registration number of the Company, User ID and password, domain ID, date of birth, Name (Korean and English) - Email address, Mobile phone number - Confirmation Information (DI) - User rights application - Company address (for overseas companies) - Work in progress with Samsung (Transaction information, Samsung's department in charge) - Country of location, Language used, business classification - System/service usage history, access log, IP address - record of entry/exit as you enter or leave a business, building, office, line, etc. |
Note: At Samsung, we do not collect sensitive information (information related to ideology/belief, membership or withdrawal from a trade union or political party, political opinions, health, or sex life) that is likely to significantly infringe on your privacy.
Note: In principle, we do not collect the personal information of a user who is under 14. However, where it is necessary to do so, we obtain consent from their legal guardian in advance. The data is handled in a safe manner while being processed and is destroyed immediately after the processing purpose has been achieved.
(2) How We Collect Personal Information
We may collect your personal information as follows:
∙ We collect information that you enter to sign up for or use a service;
∙ We collect information automatically generated on apps and websites when you use a service (such as IP address, data about the use of the service, etc.);
∙ We collect information provided to us by you for such purposes as customer service via phone, e-mail, message board, or CS menu;
∙ We might receive personal information about you from other sources, such as affiliated businesses and organizations, which is obtained in accordance with lawful procedures, such as user consent.
2. For What Purposes We Use Personal Information
We may use your personal information as follows:
Purpose | Description |
Managing Membership and Verifying User Identity | - Identify a user’s identity / check a user’s sign up or withdrawal intention of a service - Integrated login through Partner Collaboration Management System - Link with Partner Collaboration Management System - Request for personal information disclosure, correction, or deletion requires identity verification - Access history and confirmation of visit history through Samsung Electronics DS division visit reservation system ※ The entry and exit history may be used in the PCSS (Partner Cooperation and Support System) for the purpose of settlement of contract amount with contractors and on-site safety management. |
Service Provision | - To check the required work during the ongoing work with our company - To give the necessary authority differentially for user-specific authority management - Provides functions that can be used through the system ※ In case the use of Samsung Electronics DS division's system is required for the process of cooperation partner, it shall be subject to the criteria of granting the authority of each individual system. |
Responding to inquiries and complaints | - Prevent illegal use of a service; respond to user queries, such as complaints. - Delivering notices. - Service improvement and development. |
3. To Whom We Disclose Personal Information
We do not disclose your personal information to third parties without your consent, except in the following circumstances:
∙ Where special provisions exist in law or it is necessary to observe legal obligations;
∙ Where it is necessary to bill services rendered.
We may share your personal information with third parties with your consent as follows:
Name of Third Parties | Types of Personal Information Provided | Purpose of Use by Third Parties | Period of Retention/Use |
The company the subscriber is affiliated with | Name, date of birth, User ID, domain ID, Business registration number of the Company, Company name, record of entry/exit | For the purpose of mutual verification of labor payments, Attendance management | Two years. |
The above is subject to change. If any personal information to be disclosed to a third party is changed or other pieces of personal information are to be additionally disclosed, the personal information is only provided after obtaining separate consent.
4. The Criteria We Use to Determine Additional Use/Disclosure of Personal Information
In accordance with Articles 15 (3) and 17 (4) of the Personal Information Protection Act, we may use and/or disclose your personal information additionally without your consent in consideration of the matters provided for in Article 14-2 of the Enforcement Decree of the Personal Information Protection Act as follows:
Additional use/disclose of your personal information without your consent is determined according to:
∙ Whether the purpose of additional use/disclosure of personal information is compatible with the purpose for which the data was collected;
∙ Whether additional use/disclosure of personal information is foreseeable in light of the circumstances under which the personal information was collected and the processing practices;
∙ Whether additional use/disclosure of personal information does not unfairly infringe your interests; and
∙ Whether measures to ensure safety, such as pseudonymization or encryption, have been taken.
5. Outsourcing of Personal Information Processing
We outsource the processing of personal information to outside professional third parties to provide better services as follows:
Name of Third Parties | Processing Operations Outsourced |
SAMSUNG SDS & Subcontractor (ITCEN ENTEC CO., Ltd.) | System Operation and Management(Including Data Quality Control) |
Multicampus CO.,Ltd. | Partner education LMS system management, operation, etc. |
Nice Information Service Co.,Ltd. | User identify verification |
When we outsource the processing of personal information, we enter into a contract with the processor that includes the following measures to protect the personal information and oversee whether they process the personal information in a safe manner:
∙ Prohibition of the processing of personal information unrelated to the outsourced processing operations;
∙ Technical and organizational measures to protect personal information;
∙ Restriction of subcontracting;
∙ Obligation to return or delete the personal information after the processing operations are completed; and
∙ Damage liability.
If the processors or processing operations change, this Privacy Policy will be updated accordingly or specific privacy notices will be provided.
6. Destruction of Personal Information
We destroy your personal information immediately after the processing purpose has been achieved or the retention period has expired(e.g., If you withdraw from the Partner Collaboration Management System, it will be destroyed immediately, and if you do not connect for more than Four years, it will be destroyed).
However, where certain personal information must be retained under the applicable law below, we keep the data secure for that period and destroy it after that period.
Types of Personal Information to be Retained | Retention Period | Legal Grounds |
Records related to the cancellation of contracts or subscriptions | 5 Years | Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce |
Records related to the payment for and supply of goods, etc. | 5 Years | Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce |
Records related to the resolution of consumer complaints or dispute | 3 Years | Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce |
Records related to the collection, processing, use, etc., of credit information | 3 Years | Credit Information Use and Protection Act |
Records related to marks and advertisements | 6 Months | Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce |
Users’ Internet logs, or data that records the sites accessed by users | 3 Months | Protection of Communications Secrets Act |
Communication confirmation data | 12 Months |
(1) Destruction Procedures
Your personal information will be deleted immediately after use. When personal information must be retained for the reasons given above, the target personal information is kept separately from the general users’ personal information database or in a separate location for the period prescribed by law, and it is deleted immediately after the period has expired.
(2) Destruction Methods
When destroying personal information, we make sure that electronic files are permanently deleted and printed materials are shredded or incinerated so as not to be retrievable.
7. Your Privacy Rights
We respect your privacy rights and choices. At any time, you (or, in the case of children under 14, the legal guardian) can ask us to access, correct, delete, restrict the processing of, or withdraw consent in relation to your personal information via the methods below. However, the exercise of some rights may be restricted in accordance with relevant laws, such as the Personal Information Protection Act:
∙ Adjusting the privacy settings on the website/app/service;
∙ Visiting the Samsung Privacy site at https://privacy.samsung.com;
∙ Calling us at 1588-4730; and
∙ Contacting our Customer Service team or the Chief Privacy Officer (see the How to Contact Us section below).
8. How to Contact Us
We’ve put in place a Customer Service team and a Chief Privacy Officer to protect your personal information and handle your privacy grievances.
You can contact us to make privacy rights requests or submit any privacy complaints that occurred while using our services. We will ly and fully respond to your request.
(1) Customer Service Team
∙ Customer Service Team: Partner Operation Group of Partner Collaboration Team of Device Solutions business division at Samsung Electronics
∙ Phone: 031-8096-6666
∙ E-mail: collabo2.ds@samsung.com
(2) Chief Privacy Officer and Privacy Team
∙ Chief Privacy Officer: The head of the Global Privacy Team
∙ Privacy Team: Global Privacy Team
∙ Phone: 1588-4730
∙ E-mail: privacy.sec@samsung.com
(3) Data Protection Authorities
You can also contact the following agencies to report privacy breaches or seek help:
∙ Personal Information Infringement Report Center: https://privacy.kisa.or.kr / Tel. 118
∙ Cybercrime Investigation Division of the Supreme Prosecutors’ Office of the Republic of Korea: www.spo.go.kr / Tel. 1301
∙ Cyber Bureau of the Korean National Police Agency: https://ecrm.cyber.go.kr / Tel. 182
9. Use of Cookies
We do not use cookies that frequently store and retrieve your information.
10. How We Protect Personal Information
We take a variety of measures to keep your personal information safe and secure, including:
∙ Organizational Measures: Establishing and implementing the Internal Management Plan for Personal Information; conducting personal information protection training.
∙ Technical Measures: Operating access control equipment and restricting access rights to personal information; keeping access logs of the personal information processing system and using security functions to prevent forgery/alteration; encryption of personal information; installation and operation of security programs, such as antivirus software.
∙ Physical Measures: Access control for physical storage locations, such as computer rooms and data rooms.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our personal information practices with respect to our services. We will post a notice on our website or on your device to notify you at least seven days in advance of material changes to our Privacy Policy.
Version Number: v 3.2
Effective Date: August.18.2025